Privacy Policy

Introduction

RugCheck ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rugcheck.ca (the "Site") or use our flight aggregation and booking services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our Site, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Search for and book flights
• Complete a purchase or transaction
• Sign up for marketing communications
• Contact our customer support
• Participate in surveys or promotions

The types of personal information we may collect include:

• Contact information (name, email address, phone number, mailing address)
• Billing information (credit card details, billing address)
• Travel information (passport details, travel dates, flight preferences)
• Account credentials (username, password)
• Demographic information (age, gender, nationality)
• Communication preferences

Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages you visit on our Site
• Time and date of your visit
• Time spent on pages
• Referral source
• Click patterns

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you flight confirmations and updates
• Communicate with you about your account or bookings
• Send you marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Personalize your experience on our Site
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues, fraud, and illegal activities
• Comply with legal obligations

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our Site. Cookies are small data files that are placed on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Site to function properly and cannot be disabled in our systems.
• Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources, measure and improve the performance of our Site.
• Functionality Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences.
• Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements based on your interests.

You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may impact your experience on our Site and limit the functionality we can provide.

Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Airlines and travel suppliers to complete your bookings
• Payment processors to handle transactions
• Email service providers for communications
• Analytics providers to help us understand site usage
• Customer support services

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights

We may disclose your information to protect the rights, property, or safety of RugCheck, our users, or others.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your account information is protected by a password. It is important that you choose a strong password and keep it confidential. Do not share your account credentials with others.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information.
• Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your information in certain circumstances.
• Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, adjusting your communication preferences in your account settings, or contacting us directly.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, regardless of where it is processed.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not owned or controlled by RugCheck. This Privacy Policy applies only to our Site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Site before the changes become effective.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

RugCheck
678 Tyrique Pines
New Ignaciofurt, BC C2L 4P2
Canada

Email: privacy@rugcheck.ca

Phone: +1 (734) 378-7943